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Helpdesk

  1. Department of Medicine IT Helpdesk
  2. Helpdesk

    CAD Migration

  • CAD Migration Scheduling: Tips, Tricks, and Guides
  • What is CAD Migration
  • FAQ's for CAD Migration
  • What to Do Before and During CAD Migration: including Do's & Don'ts
  • What to Expect After CAD Migration: Do’s, Don’ts & Fixes for Common Hiccups

    Get Help From User Support Services Help Desk for Department of Medicine

  • Introduction to IT Services
  • SMPH IIT Quicklinks
  • Contact User Support Services Help Desk for Department of Medicine
  • SMPH IIT Guidelines
  • Who SMPH IIT Supports

    Accounts and Access

  • DOM Account Information
  • UW-Madison NetID Account Information

    Purchasing Hardware and Software

  • How To Place an Order
  • Dell Computers
  • Apple Computers, iPads & Accessories
  • Monitors
  • Headsets & Webcam
  • Software
  • Printers
  • Scanners
  • Special Devices
  • Shipping

    Multifactor Authentication

  • UWHealth MFA
  • UW Madison Duo
  • DOM Duo

    Standard Software and Applications

  • Software
  • Productivity & Collaboration
  • Laboratory Software

    Working Remotely

  • Citrix - Changing Very Soon
  • Remote Desktop
  • VPN
  • Automating the login process through the SSH Jump Proxy via encrypted keys
  • How to Sync Your PC Laptop with your Newly Changed Password when Working Remotely
  • How to access Fluency Direct from a DOM computer

    External Resources

  • Eastpark Medical Center Conference Room Scheduling
  • Campus
  • UWHealth IT Support
  • VA (William S. Middleton Memorial Veterans Hospital)
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  • UWHealth IT Support
  • SMPH IT
  • DoIT (Campus IT Support)
  • Campus Outages
  • HIPAA Training