Helpdesk

Get Help From User Support Services Help Desk for Department of Medicine

• Introduction to IT Services
• SMPH IIT Quicklinks
• Contact User Support Services Help Desk for Department of Medicine
• SMPH IIT Guidelines
• Who SMPH IIT Supports

Accounts and Access

• DOM Account Information
• UW-Madison NetID Account Information

Purchasing Hardware and Software

• How To Place an Order
• Dell Computers
• Apple Computers, iPads & Accessories
• Monitors
• Headsets & Webcam
• Software
• Printers
• Scanners
• Special Devices
• Shipping

Multifactor Authentication

• UWHealth MFA
• UW Madison Duo
• DOM Duo

Standard Software and Applications

• Software
• Productivity & Collaboration
• Laboratory Software

Working Remotely

• Citrix
• Remote Desktop
• VPN
• Automating the login process through the SSH Jump Proxy via encrypted keys
• How to Sync Your PC Laptop with your Newly Changed Password when Working Remotely
• How to access Fluency Direct from a DOM computer

External Resources

• Eastpark Medical Center Conference Room Scheduling
• Campus
• UWHealth IT Support
• VA (William S. Middleton Memorial Veterans Hospital)