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Service Catalog

  1. Department of Medicine IT Helpdesk
  2. Service Catalog

    Planned Outages

  • Upcoming Planned Outages

    Policies and Procedures

  • Administration and Policy
  • Working Onsite
  • Office Moves

    Research Computing

  • RedCap
  • Data Transfers
  • Storage and Collaboration - Options within DOM, campus and external collaborators
  • DOM IT Central Research Computing

    IT Security

  • Safeguarding Workstations from Unauthorized Access to Protected Health Information (PHI)
  • Report HIPAA Incident
  • Ransomware Awareness - Changes to DOM Computers
  • End Users Cannot Install Software
  • Departmental IT Security Baseline

    Productivity & Collaboration

  • Email and Calendar
  • MS Team Quick Start Guide
  • Webex Quick Start Guide
  • Webex Audio and Camera Troubleshooting
  • Webex delegation permission to your assistant
  • Webex Polling

    Phone & Fax (Tele Communications)

  • CloudFax
  • Telephone service (Cisco VoIP)

    Software and Applications

  • Using a DOM Mac - How to download and install software from Zenworks
  • How to get a Webex Attendance Report
  • Clinical Research Office - Time Log Application

    Training

  • Campus Online training

    Storage and Backup

  • Network File Share (File Storage)
  • How to Access DOM network drives (G:\home, K drive, etc) from a DOM Windows Laptop
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  • UWHealth IT Support
  • SMPH IT
  • DoIT (Campus IT Support)
  • Campus Outages
  • HIPAA Training