Reminder - Walk Ins or Computer Pick Up is by Appointment ONLY

We cannot guarantee we will be available to assist you unless you have an appointment.

Logo
Scam Alerts Contact DOM Helpdesk Sign in

Policies and Procedures

  1. Department of Medicine IT Helpdesk
  2. Policies and Procedures

    Administration and Policy

  • DOM IT Guidelines
  • Office Moves - Moving Computers
  • HIPAA Policies and Forms
  • DOM Helpdesk Services
  • Information Technology Acquisition and Support
  • Research FAQs - UW-Madison HIPAA

    Security Awareness

  • Safeguarding Workstations from Unauthorized Access to Protected Health Information (PHI)
  • Report HIPAA Incident
  • Ransomware Awareness - Changes to DOM Computers
  • End Users Cannot Install Software
  • Departmental IT Security Baseline

    Access

  • How to Login using a Laptop onsite - when connected to a docking station
  • Register another device for DOM DUO
  • DOM DUO - Initial Setup
  • How to Access DOM network drives (G:\home, K drive, etc) from a DOM Windows Laptop
  • Requesting Access to UWHealth Computer Systems
  • Changing DOM Password
  • See all 7 articles

    Remote Work

  • How to Sync Your PC Laptop with your Newly Changed Password when Working Remotely
  • Change Global Protect VPN profile from Campus to DOM GP (using a PC)
  • Change Global Protect VPN profile from Campus to DOM GP (using a Mac)
  • How to setup your client to use the DOM RDP Gateway (Mac Instructions)
  • How to install DOM Global Protect VPN (DOM GP) (Mac instructions)
  • How to setup your client to use the DOM RDP Gateway (Windows Instructions)
  • See all 14 articles

    Collaboration Tools

  • MS Team Quick Start Guide
  • How to use UW-Madison VoIP remotely
  • ZendTo - (PHI and Limited Data sets are prohibited from use of this tool) Data Encryption Transfer Tool Managed by DOM IT
  • Webex Quick Start Guide
  • Directions - How to Schedule a webex meeting
  • Webex Audio and Camera Troubleshooting
  • See all 11 articles

    Data Storage

  • Network File Share (File Storage)
  • What is the cloud and what do I need to know?
  • What are the benefits of Virtual Servers and how do I get started?
  • Why choose the DOM IT Central Research Computing and how do I get started?

    RedCap

  • Send-IT Data Transfer Tool within DOM REDCap
  • REDCap DUO Activation
  • REDCap Services
  • RedCap training resources and consultation requests
  • RedCap Project Eligibility and User Eligibility
  • RedCap Citation Information
  • See all 7 articles

    Software Development & Informatics

  • Contact SDI
  • Frequently Asked Questions
  • Supporting Research and Administration
  • Software Development and Informatics Services
Logo
  • UWHealth IT Support
  • SMPH IT
  • DoIT (Campus IT Support)
  • Campus Outages
  • HIPAA Training