The Vidyo application is now available to download to a DOM managed computers. Click here for Vidyo Quick Start Resource
If you do not have an DOM supported computer with the appropriate multi-media monitor (built-in camera, mic and speakers) or DOM laptop, another alternative for you is to use your mobile device (iOS or Android smartphone or tablet) but only if it is currently running Workspace One, UW Health's Mobile Device Management application, the same application that was required for downloading Haiku/Secure Chat to your personal device. This information is available on U-Connect (https://uconnect.wisc.edu/depts/uwhealth/information-services/uw-health-mobile-device-management/). We cannot support personal devices not running MDM-enabled apps nor personal computers.
You are encouraged to confirm that Vidyo is available on your device and your ability to log in to Vidyo at any time. As mentioned in the attached, we have a telehealth cart set up and on 24/7 so you can test your device and competence with the app. Questions or need assistance, please contact the Helpdesk, call 608-265-4466, email help@medicine.wisc.edu or visit https://helpdesk.medicine.wisc.edu
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