DOM Citrix will start requiring DUO multifactor authentication on May 11th, 2021.

Please note that this change only affects DOM Citrix and has no affect on Healthlink access via UWHealth Citrix.

Most people will already have the DUO app installed on their own mobile device since campus has been requiring the use of DUO for some time now. If you already have DUO working for campus resources, you do not need to re-install the app, but there is a small bit of setup to get your existing DUO app to work with DOM Citrix which the following instructions will guide you through.  

If you do not have a mobile device such as a smart phone or tablet that you can run the DUO app with, please contact the DOM Helpdesk so that we can assist you with finding a way to work remotely.

Instructions for setting up DUO for DOM Citrix are as follows:

Go to the DOM Citrix page (https://domcitrix.medicine.wisc.edu) and log in.   You will be presented with the following

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Click “Start setup” and you’ll be prompted about the device you’re adding:

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For this example, we’ll proceed with a phone.  Put in the 10-digit phone number:

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Check the box to indicate the number is correct.  Click Continue.

Indicate what type of phone this is:

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If you haven’t already installed Duo, you’ll be prompted to do so.

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If you already have the DUO app installed click “I have Duo Mobile installed.”

 

Open Duo on your phone, click the + in the upper right corner, and hold the phone up to your computer screen.  When Duo sees the QR code, it will automatically add this website.  It happens in a matter of seconds.

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Click Continue, and you’ll be asked how you want Duo to act when you get to a site requiring authentication: Choices are to have it automatically push a prompt to your phone, or to sit quietly and wait for a numerical code (which Duo will generate on demand), or leave it up to you to choose each time.  When you have made that selection, click “Continue to Login.”

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And you’ll be at your first Duo prompt for the DOM Citrix site:

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Respond to the push (or enter the Duo-generated passcode), and you’re in!

 

 

 

 

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